Purchase & Returns Terms

Studio

All bookings made are final and may not be refunded.

Booking Terms

Full payment is required upon booking, otherwise booking will not be confirmed. All provided details are considered final once booking is confirmed.

Free backdrop options are limited to 4 colors; If the customer wishes to change the installed backdrop, P150 will be charged for every backdrop installation/change.

Availing extra services must be confirmed upon booking.

Cancellation & Rescheduling

All bookings made are final and may not be cancelled or refunded.

Customers may instead opt to reschedule their booking at the next available date and time.

Customers who wish to reschedule must inform the studio team 24 hours ahead of of the booking schedule.

Confirmed bookings less than 24 hours may not be rescheduled.

In case of extreme weather condition and force majeure, the customer may opt to reschedule tehir booking at the next available date and time.

Booking Conditions

1. Kindly arrive on time of your scheduled appointment.

2. Observe proper decorum towards the people and property.

3. Kindly ask assistance from any studio personnel if not familiar with the use of studio equipment.

4. Smoking inside the studio is prohibited. There is a designated smoking area within the building.

5. Breaking laws and/or bringing illegal items/substances into the studio is strictly prohibited. The 210 team will be forced to call the authorities.

6. Kindly report damages, problems and any concerns to studio personnel immediately.

7. Use of paint, powders or any material that may affect and/or damage the studio interior and electronic equipment is not allowed.

8. Food and beverages must not be brought near studio set up and equipment.

9. Proper disposal of trash must be observed. Clean as you go.

10. Stepping on backdrop with outside shoes is highly discouraged. If outside shoes is required for the session, kindly wipe the soles clean first.

11. Keep the sound level down, other businesses and residence occupy the building

12. Special studio equipment are only available by request with advance notice

13. Observe maximum of 15 pax inside the studio at any given time

14. Damages within the property and violation of rules will require necessary fines

15. All necessary payables must be settled within 24 hours of the booked date

16. Parking slot must be requested upon booking. First (1) one slot is free, succeeding (maximum of 3) slots request must be settled upon arrival at the studio. Failure to request for parking space ahead will not be accommodated.

The 21O Shop

Only items bought through the210.ph may be returned or exchanged. You may return your items free of charge provided it is within 30 days from date of purchase.

All items must be returned new, unused, in good condition, and in the item’s original packaging, with complete tags and labels.

All return requests are subject for approval.

Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.

Not eligible for return:

  1. Items purchased on sale
  2. Items not purchased from the210.ph
  3. Items have been altered, worn, or used
  4. Items were improperly handled by the customer
  5. Intimate items
  6. Cosmetics

The actual item returned shall still go through a final evaluation process before your request for exchange will be processed.

Mad. Shop

Only items bought through the210.ph may be returned or exchanged. You may return your items free of charge provided it is within 30 days from date of purchase.

All items must be returned new, unused, in good condition, and in the item’s original packaging, with complete tags and labels.

All return requests are subject for approval.

Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.

Not eligible for return:

  1. Items purchased on sale
  2. Items not purchased from the210.ph
  3. Items have been altered, worn, or used
  4. Items were improperly handled by the customer
  5. Intimate items
  6. Cosmetics

The actual item returned shall still go through a final evaluation process before your request for exchange will be processed.

Rewear Shop

All of rewear items are pre-owned and pre-loved.

All items are guaranteed 100% authentic and are sourced fom the community, personalities and influencers.

Rewear and The 210 is not in any way affiliated to the brands sold under rewear.

NO returns, exchanges, and refunds for items sold under Rewear.

ONLY Damaged / Defective items (discoloration, stains, holes, etc.) will be eligible for return / exchange. 

Since all items are one-off, customers with successful returns will be given a store credit which they can use within 60 days at the210.ph only.